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Orders & Delivery:
1. How can I place an order for a device?
You can order directly through our website by adding your selected device to the cart and proceeding to checkout with your preferred payment option.
2. How long does delivery take?
UAE orders are delivered within 3–8 business days, while international orders take 5–10 business days depending on location and customs clearance.
3. What if my order is delayed?
We are not responsible for courier or shipping delays, but our support team will gladly assist you in tracking your parcel with the shipping company.
Returns, Exchanges & Policies:
1. Do you accept exchanges or refunds?
Lylac Boutique operates a strict “No Exchange, No Refund” policy. All sales are final. Please choose carefully before confirming your order.
2. What should I do if I receive a damaged or incorrect item?
In the rare case that your item arrives damaged or incorrect, please contact our customer support within 24 hours of delivery with photos of the item and packaging. We’ll review and resolve the issue promptly.
3. Do you accept custom or pre-order requests?
Yes, we occasionally accept custom size or Eid pre-orders. Please note that custom size orders close on May 8th to ensure timely delivery.
Product & Care:
1. How can I find my perfect size?
Each product page includes a detailed size chart and fit information. We recommend measuring yourself and comparing it with the guide before ordering.
2. How should I care for my clothing?
Please follow the care instructions on the garment label. For delicate fabrics, we recommend hand washing or dry cleaning to maintain quality.
3. Are the colors shown online accurate?
We strive to display our products as accurately as possible, but slight color variations may occur due to lighting or screen differences.
