Overview

At Lylac Boutique, we operate a strict “No Exchange, No Refund” policy.
All sales are final. Please ensure that you review your order carefully before completing your purchase.

We do not offer exchanges or refunds for change of mind, incorrect choice, or sizing issues.
Once an order is confirmed, it cannot be altered or cancelled unless otherwise stated.

We also do not hold responsibility for any shipping or courier delays, as these are outside of our control.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 24 hours of receiving your order.

When contacting us, please include:

Your order number

Photos of the damaged or incorrect item

Photos of the packaging, if possible

Our team will review the case and work with you to resolve the issue.
Depending on the situation, this may include a replacement or refund at our discretion.

Please note that claims made after 24 hours of delivery may not be eligible for review.

Shipping Responsibility

Lylac Boutique is not responsible for delays caused by the shipping company once your order has been dispatched.
Delivery times may vary based on the courier’s schedule, public holidays, and customs clearance.

Lylac Boutique is not responsible for shipping delays caused by events beyond our control, including natural disasters, war, airspace closures, government regulations, carrier disruptions, or other unforeseen circumstances.

Please note that the customer is responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are determined by local customs authorities and are not included in the order price.

We appreciate your understanding and patience should any shipping delays occur.

Return to Sender Policy

We are committed to getting your order to you safely. However, once a shipment leaves our warehouse, we rely on the carrier and the customer to ensure successful delivery. If an order is returned to our warehouse because the customer did not accept or claim the package, the customer is solely responsible for all associated costs.

This policy applies to all international and domestic orders.

Pre-Order Delivery Policy

Please be aware that all items marked as “Pre-Order” are subject to a different delivery schedule than our standard Abayas.

All Pre-Orders are scheduled to ship exclusively during August. Specific shipping dates may vary depending on the piece.

Eid Orders (2026)

International orders for Eid are now closed as of May 8, 2026.

UAE orders for Eid are now closed as of May 16, 2026.

Any orders placed after the respective closing dates will be delivered after Eid.

Ramadan & Eid Delivery Notice

During the Ramadan season, all confirmed orders will be scheduled for delivery prior to Eid, subject to the announced order closing date.

The closing date for all Eid orders is March 6, 11:59 GST. Any order made after March 6 will be delivered after Eid.

Please note that urgent, expedited, or priority processing requests will not be accommodated during this period.
All orders are processed strictly in the order they are received.

Need Help?

If you have any questions or concerns related to refunds, damaged items, or order issues, please contact us at:
📧 lylacboutique1@gmail.com